Terms and Conditions

 

  • Rights to artwork remain the sole property of Kai Horan, LLC including after purchase. This includes the purchase of originals, commissions, prints and current and/or future reproductions of any kind. Additionally, the purchase of any work does not grant permission to mint the piece into an NFT.

    Collectors may not reproduce artwork in any way without express written permission from the artist.

  • We are not liable for goods once they are in the possession of the collector. It is not our duty to refund, exchange, replace or compensate by any means for the damage of products that have been mishandled by customers. For example: smudging fingerprints on the white border, tearing the fine art paper, etc.

    As guaranteed under consumer protections, compensation for damage is due if/when damaged products are received when impacted by postal services and/or faulty merchandise has been dispatched. Please refer to our shipping policy for more information. Every print is inspected a minimum of three times before clearing quality control for shipment and only pristine purchased reproductions are packaged for you to enjoy.

    Please read the product descriptions carefully. It is not our duty to compensate customers who do not read the information provided in the product description prior to purchase.

  • If there is an issue with your order, we won’t leave you hanging! If something has gone wrong, or your item wasn’t as you were expecting - we will do everything we can to make it right. Below are our policies on returns for each product. We honor a 14 day return policy on eligible products. We do our best to offer color accurate photography of the artwork, but please be mindful that calibrations often vary between devices.

    To be eligible for a return, your item must be in the same condition that you received it.

    Fine Art Prints (eligibility varies): Prints are very delicate (one could say extremely). Our quality control and sanitary standards are quite strict and most cannot be re-sold upon return. Only if prints are unhandled and in their original packaging, will they be eligible for return. If returned prints are deemed unfit upon inspection for any reason, we reserve the right to deny a refund.

    Originals (not eligible): All original purchases are final; as they come with a special, personalized gift just for you.

  • As per consumer protection laws, shipping fees on any and all returned items within good faith are not covered by the studio. Only faulty merchandise or products not covered under consumer guarantee will return shipment be paid by the studio. We do not offer returns, refunds or exchanges for change of mind purchases.

  • All paper prints and small originals are shipped via FedEx. Originals over 24” are shipped direct your door via our trusted couriers. Tracking information is provided to you once your order has been dispatched.

    *Please note that occasionally, during busy sale periods there may be delays in dispatching.

  • Item dYes, we ship Internationally!

    *Please note that there are longer than usual delivery times in the U.S. delivery network and delays may occur.

    Unfortunately, we cannot offer express shipping. Due to the impact of Covid-19 and we have found that for international orders specifically, express shipping does not impact the timeframe in which you will receive the item.

    If you need a change of address, we must be alerted within 24 hours of purchase in order to guarantee a redirect. We are unable to change the address once it has dispatched from our studio. Please contact us through the contact page as soon as possible.

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  • The world continues to be impacted by COVID-19 and subsequent shipping delays are occurring. We have no control over the timeframe in which your order will be delivered. All we can do for you is to restate the information provided by FedEx’s tracking page. You are provided with this tracking information when your order is fulfilled.

  • The studio is operated in Austin, Texas USA, and is not liable for import fees on any products purchased. This includes but is not limited to the commissioning of a custom piece, originals and merchandise.

    It is your responsibility to pay any duties, value added tax or other similar charges. If you refuse to pay these additional amounts, your delivery will be returned to us. Provided that the product is in its original condition, we will refund you the cost of your purchase (minus the costs of shipping to and from your country).

    Items are declared at purchase value for exporting and under no circumstance will documents be falsified.

  • We are unable to ship orders under $499 again for free if your parcel was uncollected from your local post office, the address was incorrectly added at checkout or customs and import duties were not paid.

    The cost to reship unclaimed artwork varies between countries, but you can expect anywhere from $10-$50AUD depending on your location.